Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@provekids.com. Please note that returns will need to be sent to the following address: 46 Soho Lofts, 44 Rosewood Road, Broadacres, Sandton, 2021.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@provekids.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Should no issues be raised on the delivery date, it will be assumed that the product was received in good order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds and Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved we will issue you with a store credit to the value of your purchase, unless otherwise agreed. Should 15 business days pass without your store credit being issued, please contact us on info@provekids.com. For any other queries regarding the return process and/or refund or exchange, please contact us on info@provekids.com.